English
Refund Policy
This Refund Policy draft is designed for paid educational document review and appeal packet services during the ClauseGuard founding pilot.
Live payment notice
ClauseGuard may collect live payments through Stripe for clearly described educational document support services.
Users should review the product description, service limits, support contact, and refund rules before purchasing.
Suggested refund window
For live paid services, users should be able to request a refund before ClauseGuard begins preparing a custom review, custom summary, or appeal packet.
After work begins or a digital packet is delivered, refunds may be limited unless required by law, the service was not delivered, or ClauseGuard approves an exception.
No outcome-based refunds
ClauseGuard should not promise that an insurer, health plan, broker, agent, employer, or third party will accept a letter, approve a claim, reduce a premium, or offer coverage.
Refunds should not depend on claim approval, premium changes, coverage decisions, or actions by an insurer or third party.
How to request a refund
Refund requests should be sent to support@clauseguardinsurance.com with the customer email, purchase date, product name, and reason for the request.
Approved refunds should be returned through the original payment method when possible. Stripe fees, processing timing, and bank timing may affect when funds appear.